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Frequently Asked Questions


GDL Institute.org is here to help! These frequently asked questions provide solutions to some common issues we hear from customers. You may find additional useful information on GDL Institute.org's Legislation page which has helpful information about Florida GDL guidelines and restrictions.

ABOUT THE COURSE

Does GDL Institute.org's Drug and Alcohol course meet all Florida requirements?

Yes, GDL Institute.org has been approved by the State of Florida as an official Drug and Alcohol Course Provider.

Am I taking the right course?
Florida Drivers Ed Courses are known by many names: Traffic Law and Substance Abuse Education, TLSAE (pronounced tellsay), Drug and Alcohol Course, ADAPT and First Time Drivers. All these courses are the same. The GDL Institute.org TLSAE Course has been approved by the State of Florida and fulfills the course requirement for your Learner's Permit or new Florida license. This course is NOT for traffic ticket or point reduction.

Do I have to complete the course all at once?
No. GDL Institute.org's online course can be completed over multiple sessions. The course has a convenient bookmark feature so that users can log in and out as many times as they want.

The Class E Permit Exam tests must be completed without any interruption. Failure to complete the set of questions will be marked as a failure by the State of Florida and will count as one of your attempts.

The Class E Permit Exam tests may be taken online, if you are between the ages of 14-17. Regardless of test providers, a customer/student can take the exam three times and fail (either at a state issuance office, tax collector office or third party administrator, or a combination of any of the three). After the third failure, the customer/student is required to be present at an office to test. There is no online (interactive) content for studying for the Class E exams. All study material is provided in the Florida Handbook.
**If you are 18 or older and applying for your first driver license, in Florida, you will need the TLSAE course only. Check with the DMV for any additional requirements.

How soon can I receive my Certificate of Completion?
GDL Institute.org reports your completion status electronically to the State of Florida immediately after you pass the post-test. You can also print a Certificate of Completion at no additional charge when you successfully complete the course. We are the only provider that offers this service at no additional cost.

How can I pay for GDL Institute.org's Drug and Alcohol course?
GDL Institute.org accepts all major credit cards: Visa, MasterCard, American Express and Discover.

What is GDL Institute.org's refund policy?
100% Money Back Guarantee Policy: If you're not satisfied for any reason within 30 days of purchase and before course completion, we'll give you a full refund on your course.


SYSTEM REQUIREMENTS TO TAKE THE COURSE:

What are the system requirements for accessing GDL Institute.org's TLSAE Online Course?
The GDL Institute.org's TLSAE course works with any standard browser like Internet Explorer, Safari, Firefox or Chrome. The course is available on PCs or Macs but requires a Flash 9 or higher plug-in. You can view the course demo here to see if this course works with your system.

Can I access the course from any computer?
Yes, you can access the course from any internet-connected computer. If you are having trouble displaying the course please check the Troubleshooting FAQs or call Customer Support at 888.708.3959.

How do I download the Flash Player?
Go to the www.adobe.com/ to download free Adobe Flash Player.

Can I take the course on my tablet or smartphone?
The course requires the Adobe Flash Player to display correctly. If your tablet has Flash then you should be able to access the course. Flash is not usually available on iPads; the course is not available on this device unless a third-party player is downloaded.

Puffin Web Browser - 2 Week Trial App Store Download
Puffin Web Browser - Full Version ($2.99) App Store Download

WHAT DO I NEED TO GET A LEARNERS PERMIT?

What documents do I need to obtain a Learner's Permit in the State of Florida?
  • Proof that you completed a Traffic Law and Substance Abuse Education course. GDL Institute.org will electronically transmit completion status to the State of Florida at no charge.
  • Parental Consent form–download one from ‘Parent Resources’ at GDL Institute.org–signed by you and your parent in the presence of a driver license examiner or notarized if your parent will not be with you.
  • Documents to establish 1) proof of identity, 2) proof of social security number and 3) two proofs of residential address.
    1. One Proof of Identity: For Example--Birth certificate, US Passport or Passport Card, Certificate of Naturalization, Certificate of Citizenship.
    2. One Proof of Social Security: For Example-- Social Security Card, Paycheck/stub, W-2 Form, SSA-1099, any 1099.
    3. Two Proofs of Residential Address: For Example-- Deed, Mortgage statement, Florida Vehicle Registration, Two Proofs from Applicant's Parent, Medical or Health Card with address, W-2 or 1099 Forms. Please see State of Florida website for complete list.
TROUBLE SHOOTING

The Course doesn't launch and when I click on the course title nothing shows up. What do I do next?
  1. Go to www.adobe.com/ to download the latest Adobe Flash Player; this is a free download.
  2. Flush your local Internet offline content or cache to ensure previous incomplete contents are deleted from the system. *
  3. Try the course again.
If the above process didn't fix the problem, please contact us for technical support at 888.708.3959.

I am stuck in certain part of the course and cannot move forward. What do I do next?
This may be due to the offline content cached by your browser. Please clear your cache and try again.

*Clearing your cache:

Windows/ Internet Explorer:
  1. Close Browser
  2. Click the Start button and choose Control Panel
  3. Double click the Internet Options icon, switch to Classic View
  4. Click the General tab
  5. Under Browsing History, click on Delete...
  6. Only check ‘Temporary Internet files’
  7. Click the Delete button
  8. Close out the Internet Properties Window
  9. Reopen the browser and launch the course again

Safari:

Launch the browser. Click on Safari, select ‘Empty Cache’, and ‘Empty’ to reset the cache.

Firefox:
  1. Launch the browser. Click on Firefox, select Preferences
  2. Select Privacy tab and then select ‘Cache’
  3. Click on ‘Clear Cache Now’

Chrome:
  1. Click on wrench symbol near the end of the address bar
  2. Click on ‘Tools’
  3. Click on ‘Clear Browsing Data’